Privacy Policy

Effective Date: [October 3,2026]

Website: akanksha.srlpatna.com

Akanksha SRL Diagnostic Centre (“we”, “us”, “our” or “the Centre”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, appointment facilities, diagnostic services, and other online features available through akanksha.srlpatna.com.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

Full name
Age/date of birth
Gender
Mobile number
Email address
Residential or correspondence address
Other information you voluntarily provide through forms or communications

Appointment and Diagnostic Information

If you use our online appointment or diagnostic-related services, we may collect information such as:

Appointment details
Test or diagnostic service requested
Referring doctor or healthcare provider information, where provided
Patient identification information
Information necessary to process or deliver diagnostic services

Health-Related Information

Where required for providing diagnostic services, we may process health or medical information supplied by you or your authorised representative, healthcare provider, or other lawful source.

We treat health-related information with appropriate confidentiality and security measures.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of visits
Website usage and diagnostic information

This information may be used to maintain website security, improve website performance, and understand how visitors use our website.

2. How We Use Your Information

We may use your information for purposes including:

Scheduling and managing appointments
Providing diagnostic and laboratory services
Processing and communicating test-related information
Contacting you regarding appointments, reports, or services
Responding to your questions, requests, and complaints
Maintaining patient and service records
Processing payments, where applicable
Improving our website and services
Maintaining website and information security
Preventing fraud, misuse, or unauthorised access
Complying with applicable laws, regulations, court orders, and governmental requirements
Sending service-related communications
Sending promotional communications where permitted and where appropriate consent has been obtained

We will seek to use personal information only for legitimate and relevant purposes and only to the extent reasonably necessary for those purposes.

3. Consent

Where consent is required for processing your personal information, we will request consent in an appropriate manner.

You may withdraw consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for providing those services.

4. Sharing of Information

We do not sell or rent your personal information for money.

We may share information where reasonably necessary with:

Doctors, healthcare professionals, or medical institutions involved in your care
Service providers and technology providers assisting us in operating our website or services
Payment service providers, where applicable
Laboratory or diagnostic service partners, where applicable
Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law
Professional advisers or auditors where reasonably necessary
Other persons or organisations where you have provided appropriate permission or where disclosure is otherwise permitted or required by law

Any third-party service provider handling information on our behalf is expected to maintain appropriate confidentiality and security.

5. Protection of Health and Diagnostic Information

Patient and diagnostic information may be confidential and may include sensitive information about an individual’s health.

We take reasonable technical and organisational measures to protect such information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

6. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, security, performance, and user experience.

Cookies may help us understand website usage and remember certain preferences.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required, we will seek consent for cookies or similar technologies that require consent under applicable law.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

The retention period may vary depending on the type of information and applicable legal or professional requirements.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request information about personal data we process about you
Request correction or updating of inaccurate information
Request deletion of personal information where legally permissible
Withdraw consent where consent is the basis for processing
Raise a complaint regarding the handling of your personal information
Exercise other rights available under applicable data-protection laws

To exercise an applicable right, please contact us using the details provided in the “Contact Us” section below.

We may need to verify your identity before processing certain requests to protect patient information from unauthorised disclosure.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent of a parent, guardian, or other person authorised by applicable law.

Where services are provided to a minor, information may be collected and processed as necessary for providing healthcare or diagnostic services and in accordance with applicable legal requirements.

11. Communications

We may contact you through phone, SMS, email, WhatsApp, or other communication channels that you provide for purposes such as:

Appointment confirmations
Appointment reminders
Diagnostic service updates
Report-related notifications
Responses to enquiries
Important service or administrative communications

Marketing or promotional communications will be handled in accordance with applicable law and consent requirements.

12. Data Security

We use reasonable safeguards designed to protect personal information, including appropriate administrative, technical, and organisational measures.

Access to patient information may be restricted to authorised personnel and service providers who need the information for legitimate purposes.

Despite these measures, no electronic system or internet transmission is completely secure. If you believe your information has been accessed or disclosed without authorisation, please contact us promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Effective Date”.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us:

Akanksha SRL Diagnostic Centre

Website: akanksha.srlpatna.com

Address: [Insert Full Centre Address, Patna, Bihar]

Phone: [Insert Phone Number]

Email: [Insert Privacy/Support Email Address]

Privacy/Data Protection Contact: [Insert Name/Designation, if applicable]

We will make reasonable efforts to respond to privacy-related requests within the time required under applicable law.

15. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India, including applicable data-protection and privacy requirements.

Where applicable, our processing of digital personal data will be carried out in accordance with the Digital Personal Data Protection Act, 2023 and rules made thereunder, as and when applicable to our processing activities. {“fallbackMarkdown”:”(MeitY)”,”reference”:{“matched_text”:””,”prefix”:null,”start_idx”:10466,”end_idx”:10500,”safe_urls”:[“https://www.meity.gov.in/static/uploads/2024/02/Digital-Personal-Data-Protection-Act-2023-1.pdf”,”https://www.meity.gov.in/static/uploads/2024/02/Digital-Personal-Data-Protection-Act-2023-1.pdf?utm_source=chatgpt.com”,”https://www.meity.gov.in/static/uploads/2025/11/53450e6e5dc0bfa85ebd78686cadad39.pdf”,”https://www.meity.gov.in/static/uploads/2025/11/53450e6e5dc0bfa85ebd78686cadad39.pdf?utm_source=chatgpt.com”],”refs”:[],”alt”:”(MeitY)”,”prompt_text”:null,”type”:”grouped_webpages”,”status”:”done”,”style”:null,”fallback_items”:null,”error”:null,”items”:[{“title”:”0-jftLVªh lañ Mhñ ,yñ—(,u)04@0007@2003—23 | 1-RE None | | 3-RE None | 4-GISTERED NO. DL—(N)04/0007/2003—23 — | — | — | — | —सी.जी.-डी.एल.-अ.-12082023-248045″,”url”:”https://www.meity.gov.in/static/uploads/2024/02/Digital-Personal-Data-Protection-Act-2023-1.pdf?utm_source=chatgpt.com”,”attribution”:”MeitY”,”pub_date”:1691786675,”snippet”:””,”attribution_segments”:null,”supporting_websites”:[{“title”:”THE GAZETTE OF INDIA : EXTRAORDINARY [PART II—SEC. 3(i)]”,”url”:”https://www.meity.gov.in/static/uploads/2025/11/53450e6e5dc0bfa85ebd78686cadad39.pdf?utm_source=chatgpt.com”,”pub_date”:1763097233,”snippet”:””,”attribution”:”MeitY”}],”refs”:[{“turn_index”:0,”ref_type”:”search”,”ref_index”:12},{“turn_index”:0,”ref_type”:”search”,”ref_index”:15}],”hue”:null,”attributions”:null}]},”showLoginRequiredCard”:false}

16. Acceptance

By using akanksha.srlpatna.com, you acknowledge that you have read and understood this Privacy Policy.

Where consent is legally required for a particular processing activity, we will obtain such consent separately or through an appropriate notice or consent mechanism.